Shipping and Refunds

Transport and delivery:

• For security reasons, Products purchased on the Site will be delivered to the address provided by the Customer. Deliveries to P.O. boxes will not be made.
• For each order placed on the Site, MEDEMA issues an invoice/receipt for the shipped goods and sends it to the order holder, pursuant to art. 7 D.P.R. 633/72, D.P.R. 445/2000, and D.L. 52/2004. The information provided by the Customer at the time of the order is fully and definitively authoritative for the issuance of the invoice. No changes to the invoice will be possible after the order has been sent.
• Shipping costs are the responsibility of the Customer and amount to €4.90 (four/90) for all shipments made within Italy. For purchases over €40.00 (forty/00), the shipping costs will be borne by MEDEMA.
• Shipping costs for all European Union member countries vary depending on the destination country and are automatically calculated at checkout. Any customs fees, package weight, and volume may affect the total cost.
• For orders shipped to the United Kingdom, prices on the website do not include the 20% UK VAT. However, we ship using a DDP (Delivered Duty Paid) service, so we cover any applicable VAT and customs fees. UK customers will not be charged anything upon delivery. Free shipping for orders over £50. Shipping cost of £10 for orders under £50.
• For orders shipped to the United States, no taxes or duties are applied at checkout. Free shipping for orders over $60. Shipping cost of $16 for orders under $60.
• Purchased Products will be delivered by courier starting from the working day following the date of payment receipt. Orders will be processed and delivered from Monday to Friday, excluding holidays. MEDEMA is not responsible for any unforeseeable delays. Orders will be delivered within a minimum of 1 working day and a maximum of 7 working days. Except in cases of force majeure, Products will be delivered within a maximum period of 30 (thirty) days starting from the day after the Customer placed the order on the website. www.fruitsandjewels.com.
• At the time of delivery of the goods by the Courier, the Customer is required to check:

- the number of packages in delivery corresponds to what is indicated in the waybill;
- the packaging is intact, not damaged, wet, or otherwise altered, including the sealing materials.
Any damage to the packaging and/or the product or any discrepancy in the number of packages must be immediately reported by adding a written control reservation on the Courier's delivery receipt. Once the Courier's document is signed, the Customer will not be able to raise any objections regarding the external characteristics of the delivered items.

• If MEDEMA is unable to deliver the ordered Products due to a subsequent unavailability, even if temporary, it will promptly notify the Customer and in any case no later than 30 (thirty) days, via email. The amount already paid by the Customer will be refunded promptly and in any case no later than 30 (thirty) days from the receipt of the purchase order.

Shipping method

• MEDEMA will send the Customer a confirmation of shipment once the purchase order has been correctly processed.
• MEDEMA will provide the Customer with the shipping number (tracking number) so that they have the possibility to track their package and follow its movement until delivery.

Returns, order cancellation, and right of withdrawal

• MEDEMA intends to ensure complete Customer satisfaction, therefore it commits to fully refund the cost of Products that have been returned by the Customer unworn and undamaged, provided they are accompanied by the relevant invoice/receipt and within the timeframes indicated below. Refunds will be made using the same payment method used for the purchase. Purchased goods can be returned within 14 (fourteen) days from the delivery date. The right of withdrawal does not apply in the case of purchase of goods made to measure or customized and in all cases referred to in art. 59 of Legislative Decree no. 206/2005. Products purchased online cannot be refunded or returned to the Sales Points authorized to sell MEDEMA Products. Shipping costs incurred at the time of purchase are non-refundable.
• In the event of withdrawal and subject to the occurrence of the conditions referred to in points 9.1 and 9.6, the shipping costs to be borne for the return of the Products to MEDEMA are the responsibility of the Customer, and any other costs incurred by the Customer for the return of the Products will not be reimbursable by MEDEMA.
• In the event of cancellation/withdrawal of a purchase order, MEDEMA undertakes to promptly refund the Customer no later than 30 (thirty) days from the date of receipt of the request pursuant to the previous point 9.1.
• MEDEMA will not be responsible for those returned Products that have been lost, stolen, or damaged, and therefore will not proceed with refunds or compensation.
• Pursuant to Articles 64 and 59 of Legislative Decree No. 206/2005, the Customer has the right to withdraw from the Contract without any penalty within 14 (fourteen) working days from the date of receipt of the Products, except where the purchased goods are made to measure or customized.
• To exercise the right of withdrawal, the Customer must send a formal request to the address "info@fruitsandjewels.com" expressing their intention to exercise the right of withdrawal pursuant to art. 64 of Legislative Decree 6 September 2005, no. 206 (the "Consumer Code"), as well as indicating the Products for which the Customer wishes to exercise the right of withdrawal, the order number issued at the time of purchase, and the Customer's bank account details.
• If the Customer wishes to modify or cancel the submitted order, they must promptly send an email to "info@fruitsandjewels.com". MEDEMA will do its best to fulfill the Customer's request; however, once the Product has been shipped, the order cannot be canceled or modified.